FAQ's

Q1. What does Zohra Hardware specialise in?
Zohra Hardware supplies a wide range of hardware fittings for homes, kitchens and offices, with a special focus on durable sofa and furniture legs in multiple materials, sizes and finishes.

Q2. Are your products suitable for both carpenters and DIY users?
Yes. Most products come with pre‑drilled plates and standard screws, so they can be fitted easily by professional carpenters as well as homeowners who like to do their own projects.

Q3. Do you offer bulk or wholesale orders?
Bulk orders are welcome. For wholesale pricing or large quantities, customers can contact us directly through the Contact page or WhatsApp for a customised quotation.

Product‑related questions

Q4. How do I choose the right size of furniture leg?
Measure the height of your current legs from floor to frame and decide if you want the furniture to sit higher or lower. Then select the closest height from our size options, considering cleaning space and comfort when sitting or standing.

Q5. What is the difference between metal and wooden legs?
Metal legs are best for heavy sofas, TV units and cabinets where maximum strength and a modern look are important, while wooden legs are ideal when you want a warmer appearance or to match wooden furniture and floors.

Q6. Are your legs rust‑resistant?
Yes. Our metal legs use quality materials and finishes designed to resist rust under normal indoor use. Basic care, such as wiping off moisture and avoiding harsh chemicals, will help them last longer.

Q7. Will the legs damage my flooring?
Most legs include buffers or pads at the base to protect tiles and wooden floors. For delicate surfaces, we recommend adding extra felt pads or rubber protectors for additional safety.

Q8. Do the legs come with screws and fittings?
Many of our legs are supplied with compatible screws and integrated mounting plates. Please check the product description for exact inclusions before placing your order.

Shipping & order questions

Q9. How long will my order take to ship?
Orders are usually processed within 1–3 working days. Delivery times depend on your location and will be shown at checkout or in your order confirmation email.

Q10. How can I track my order?
Once your order has been dispatched, you will receive a tracking link by email or SMS. You can use this link to check the live status of your shipment.

Q11. Can I change or cancel my order after placing it?
If you need to change the address, items or cancel the order, please contact us as soon as possible. Changes are only possible before the order has been packed or shipped.

Return, exchange & refund questions

Q12. What is your return policy?
We accept returns for most unused, undamaged products within [7/10/15] days of delivery, in original packaging and with proof of purchase. Custom‑made items may not be eligible for return.

Q13. How do I request a return or exchange?
To start a return, contact us through the Contact page or email with your order number, product details and reason for return. Our team will confirm eligibility and share the return instructions.

Q14. Are return shipping charges free?
Return shipping costs are usually the customer’s responsibility, unless the product received is damaged, defective or incorrect. In those cases, we will arrange or reimburse return shipping as per our policy.

Q15. When will I receive my refund?
Once we receive and inspect the returned items, approved refunds are processed within [5–7] working days to your original payment method. Bank processing times may affect when the amount appears in your account.

Q16. What if my product arrives damaged or wrong?
If you receive a damaged or incorrect item, please share photos and your order number within 48 hours of delivery. We will arrange a replacement or refund according to your preference and stock availability.

Custom and special‑size legs

Q17. Do you offer custom sizes or colours?
Selected designs are available in custom heights or special finishes. Check our “Custom Size Legs” or “Premium/Luxury Legs” collections or contact us with your requirement and we will confirm feasibility and pricing.

Q18. Can you help me decide which leg is right for my project?
Yes. Share a photo of your furniture, its approximate weight and the height you want, and our team can suggest suitable leg styles and sizes.